Who We Are & What We Do!
We are a diverse group of people from different backgrounds, joined together by a shared set of values. At Smith Veterinary Hospital, our values give us clarity, guiding every decision we make as an institution and as individuals, from the most far-reaching long-term strategy to the smallest daily task.
MISSION STATEMENT
To be dedicated to treating all pets as though they were our own by providing superior medicine and compassionate care.
CORE VALUES
All members of the Smith Veterinary family believe in and practice these core values:
Patient Care
We are dedicated to and take pride in offering the latest advancements in veterinary medicine to provide the best care possible. We strive to be thorough in everything we do with all our patients: accurate, clean, pain free and precise.
Compassion
We believe that every animal should be treated as if it were one of our own. This means lots of hugs and kisses for the pets that visit us, but it also means that we make every effort to educate owners about the best practices for caring for their pets. We are advocates for the health and well being of each pet giving a voice to those that cannot physically speak. We recognize that caring for pets is a great responsibility, and we strive to treat our clients with respect and compassion during the best and worst times of the process.
Teamwork
We understand that we can only achieve our mission and goals by working together. Through the collective and coordinated efforts of our staff, we apply our diverse talents, backgrounds, ideas and experiences to create solutions to benefit patients. We value team success over individual success. We are aware of and care about what is happening with our coworkers; we communicate effectively and pick up where someone left off. Above all, we strive to have fun and truly enjoy our teammates!
Reliability
We make every effort to serve our clients and their pets with diligence. Our staff pledges to be on time, prepared, and attentive to the details of their particular position, and every staff member will make service to the client a top priority.
Integrity
We believe that being responsible, helpful, fair, and honest will help us to best serve our patients and their owners. We follow through on our promises, and we treat every client and animal with the same high standard of professional integrity.
Patience
We are privileged to work with pets, which are an integral part of so many families. We keep this special relationship in mind when dealing with pets and their owners, remembering that listening, empathizing, and being patient can help us serve our clients and their pets to the best of our ability. This practice extends to our working relationships, and each staff member makes it a priority to understand the demands of every part of the clinic, a practice that increases productivity and quality.
Respect
We strive to follow the golden rule in our interactions with the clients and with each other. This means being courteous and polite, but it also means that we work hard to communicate well, recognizing that each staff member and client is different.
Excellence
We continuously strive for excellence. We never stop learning and working to improve our skills, programs and services.
Unity
We believe that the people who staff a hospital make a far greater contribution to its success than does the facility or equipment. It is the people involved that give the personal touch — people we hope who care and let it show, who do the little extras, & who treat others the way they would like to be treated.
