COVID-19 Update

To our valued clients,

We are very pleased to be able to offer all services to you and your beloved pet as of June 1st.  Your safety and ours is of utmost importance to us during these challenging times, which is why we have altered our hospital policies to allow us to invite you back into our hospital in a safe and responsible way. We miss you!

We will now be scheduling appointments for all of your pet’s needs, including examinations, elective surgeries, wellness appointments and vaccinations, heartworm/tick testing, and even grooming! 

Our ‘new normal’ policies are outlined below. Please give us a call if you have any questions or concerns.

  1. All food and medication pick-ups will continue to be provided by our curbside service. We ask that you continue to pre-pay over the phone.
  2. We would like to welcome doctor-only appointments back into our hospital. YOU MUST WEAR A MASK AT ALL TIMES (as will we of course).  We have sanitizer available upon entering the hospital. We ask that only ONE family member accompany your pet into the hospital.  Technician appointments and drop off appointments will still receive our curbside service.
  3. For grooming appointments, please call us upon your arrival at drop off and pick up and Sherry will come to your car and bring your pet inside or back to you.
  4. We ask that physical distancing always be respected while in the examination room, reception area and all times when speaking with our team.
  5. If you do not wish to be present for your pet’s visit or do not own a mask, no problem! We will be happy to come out to your car and bring your pet inside. The Doctor will call you on your cell phone once their examination has been completed. We will email you a health check list for you to complete prior to your scheduled appointment.
  6. For everyone’s safety, please let us know before your appointment if you are experiencing any symptoms of illness or have been exposed to anyone who is.
  7. We will continue to only except credit card and debit payments.

We would like to thank you for your patience and understanding during these very difficult times. Your pet’s well-being is what matters most and we are grateful to be able to offer you and your pet the service you’ve come to expect, in the safest way possible, just a little differently right now!

Heartworm season starts JUNE 1st.  Please see the attached newsletter for more information and call us today to book your dog’s heartworm/tick blood test and pick up Simparica Trio! 905-881-8310

 

Sincerely,

You SVH team

 


 

March 27, 2020

Dear valued clients,

We at Smith Veterinary Hospital continue to carefully monitor the progression of the COVID-19 pandemic. Thankfully the provincial government has permitted veterinary hospitals to continue to provide essential services to pets. We will continue to stay open and our business hours have not changed.

Please note: For your safety and that of our staff, our door is locked but we are open.  Please call us upon your arrival 905-881-8310 and one of our staff will assist you.

At this time we will continue to provide medically necessary care for our patients. This may include but not limited to examinations if your pet needs attention, necessary vaccinations and blood tests, puppy and kitten booster vaccinations, and dispensing medications and prescription diets.  

Please phone ahead to book an appointment.  Upon your arrival, our staff will come out to you to retrieve your pet.  Please remain at our hospital and a veterinarian will call your cell phone once our examination has been completed. To help keep social distancing we will take payment over the phone whenever possible.  Your pet and any necessary medications will then be brought out to you.  We will do our best to minimize your wait time and your patience is appreciated.  If you have any remaining questions please call us and a staff member will assist you. 

Please call ahead when picking up your pet’s food or medication, and prepayment over the phone is encouraged. We will not be accepting cash payments.

In order to continue to ensure the safety of our staff, our clients and our patients during this time, we will continue to follow the Public Health Agency of Canada’s infection control guidelines. We ask that if you or anyone in your household has travelled outside of Canada in the past two weeks, have any flu-like symptoms, or have been exposed to someone with COVID-19, that you let us know. 

In order to keep everyone safe, we continue to diligently clean and disinfect all areas of our hospital. Please continue to respect Physical and Social Distancing.

We thank you for your understanding during this difficult time, and we will strive to continue to provide the excellent service you and your pet have come to expect! Please do not hesitate to give us a call if you have any questions or concerns.

Don’t forget, it’s tick season! Please be sure to call to arrange pick up of your dog’s Simparica, no blood test is required. Please see the attached newsletter for more information.

Your SVH Team

 

 


 

March 24, 2020 Update

Dear valued clients,

We at Smith Veterinary Hospital have been carefully monitoring the progression of the COVID-19 pandemic. Thankfully the provincial government has permitted veterinary hospitals to continue to provide essential services to pets. We will continue to stay open and our business hours have not changed.

At this time we will continue to provide medically necessary care for our patients. This may include examinations if your pet needs attention, necessary vaccinations and blood tests, puppy and kitten booster vaccinations, and dispensing medications and prescription diets.  We encourage you to pick up your pet’s tick and flea prevention medication if you have not already done so.  Please call ahead so we can make these arrangements.

In order to continue to ensure the safety of our staff, our clients and our patients during this time, we will continue to follow the Public Health Agency of Canada’s infection control guidelines. We ask that if you or anyone in your household has travelled outside of Canada in the past two weeks, have any flu-like symptoms, or have been exposed to someone with COVID-19, that you refrain from entering the hospital.  Please give us a call and one of our staff can assist you.

We ask that only one family member accompany your pet to the hospital to limit the number of clients in our reception area.   If possible, please call ahead when picking up your pet’s food or medication, and prepayment over the phone is encouraged. We will not be accepting cash payments at this time.

In order to keep everyone safe, we continue to diligently clean and disinfect all areas of our hospital, including our reception area and examination rooms. Please continue to respect Physical and Social Distancing.

We thank you for your understanding during this difficult time, and we will strive to continue to provide the excellent service you and your pet have come to expect! Please do not hesitate to give us a call if you have any questions or concerns. We are here for you!

Sincerely,

Your SVH Team

 


 

Dear valued clients,

We at Smith Veterinary Hospital have been carefully monitoring the progression of the COVID-19 pandemic.  In order to continue to ensure the safety of our staff, our clients and our patients during this time, we have updated our COVID-19 Response Policy.  We thank you for your understanding.

As of March 20th, we are currently open and our business hours have not changed.

We will be limiting our appointments to those deemed medically necessary.  Kindly postpone your pet’s annual examinations and heartworm/tick blood tests until further notice.  Of course if your pet needs medical attention, we are here for you! 

We ask that if you or anyone in your household has travelled outside of Canada in the past two weeks, have any flu-like symptoms, or have been exposed to someone with COVID-19, that you refrain from entering the hospital.  Please give us a call and one of our staff can assist by bringing your pet into the hospital from your car, or bring your pet’s food or medication out to you.

We ask that only one family member accompany your pet to the hospital to limit the number of clients in our reception area.  

If possible, please call ahead when picking up your pet’s food or medication (including your dog’s tick prevention), and prepayment over the phone is encouraged. 

In order to keep everyone safe, we continue to diligently clean and disinfect all areas of our hospital, including our reception area and examination rooms. Please continue to respect Social Distancing.

We thank you for your understanding during this difficult time, and we will strive to continue to provide the excellent service you and your pet have come to expect! Please do not hesitate to give us a call if you have any questions or concerns. We are here for you!

Sincerely,

Your SVH Team